Return & Refund Policy

Effective Date: July 7, 2026

At Glow Berry, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all tags and accessories (if applicable).

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

• Products that have been used, washed, or altered.

• Items damaged due to misuse or improper handling.

• Clearance, sale, or promotional items (unless defective).

• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed using your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us before sending the item back.

How to Start a Return

To request a return or exchange, please contact us with your order details.

Glow Berry

Email: glowberry.offical@gmail.com

Phone: +92 314 4353167

Address: Glow Berry, Baghbanpura, Lahore 54000, Pakistan

Policy Updates

Glow Berry reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.